Highgrove's vision reflects what is really important to Kathy Russell, with strong considerations that guests and staff are the solid foundation and main principles of the existence of the Highgrove House Country Hotel. By consistently working hard toward our vision, we ensure to preserve what makes Highgrove House so special - a sincere and deep commitment to each other, our guests whom we serve every day and the communities within which we work and live.
We strive to give personalised, warm and exceptional service; We appreciate the myriad of choices and alternatives our customers have to choose from, and therefore set the standards high for ourselves, to provide the highest quality of services and products.
We strive to value, respect and support each other, as we believe that care comes from caring and so provide a level of care for our staff members that inspires by example, generates trust, respect, open and honest communication and appreciation.
We strive to create positive, memorable experiences for each and every guest as we ensure to work hard to meet or exceed our customers' expectations. By serving our customers with personable, proficient, and friendly service, and listening to their needs, we create memorable and distinctive experiences as well as loyal, returning guests.
We strive to care about and give back to our local communities as we recognise and appreciate our responsibility to be active participants in our surroundings. We believe in offering our time to community and service organisations. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.
We strive to take care of you.