FAQS

Days prior to arrival

Groups/Operator

FIT

30 days

100%

50%

14 days

100%

50%

7 days

-

50%

Days prior to arrival

Groups/Operator

FIT

30 days

50%

25%

14 days

100%

65%

7 days

-

90%

TOUR-OPERATORNETT

All rates are quoted in ZAR and inclusive of VAT (or otherwise indicated). The rates are based on a per person sharing basis, 5 Course Candlelit table d'hôtè dinner, breakfast, (meal plan as stipulated) are nett and non-commissionable. Staying guests have full access to spa facilities e.g. Jacuzzi, steamroom, sauna, Jet bath etc. Excludes any treatments, transfers/tours and beverages.

CANCELLATIONPOLICY

Cancellations to be received in writing/email by Reservations Office. Penalties are calculated on the total cost of stay.

DEPOSITTERMS

50 % Deposit will secure your booking and payment must be received via our online booking system or EFT can be done using the reservation number as reference. All reservations that have not been confirmed with a credit card details/agents voucher/deposit/ EFT are deemed as provisional and may be released at the properties discretion.
Final rooming list to be received in writing 30 days prior to arrival

PAYMENTTERMS

Full payment is required by the end of your stay, at reception, before departure. 

ARRIVAL&DEPARTURE

Check in from: from 14H00 - 18h00 (Early arrival by arrangement only) Late arrivals please let us know. Check out by: from 07H00 - 11H00 late check out on pre-arrangement only

GRATUITYPOLICY

Gratuities are not included in the rate and guests may leave a gratuity which can be added to their bill and this is divided by all staff members.

SMOKINGPOLICY

We have dedicated smoking areas and ashtrays available on request. Please make use of our Green Policy, and discard cigarette's responsibly.

CHILDPOLICY

The Hotel
Children over 12 years of age are welcome. Unless when booking a birthday or wedding package.

Spa & Wellness
Children over 12 years of age are welcome.

Breakfast & Dinner
Children over 12 years of age are welcome.

Lunch
All ages are welcome.

DRESSCODE

Breakfast & Lunch
Casual

Dinner
Smart-Casual