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Terms & Conditions

Dress Code
Dinner is served in candlelit dining room smart casual dress code

Notes
50 % Deposit will secure your booking and payment must be received via our online booking system or EFT can be done using the reservation number as reference

CHILD POLICY
Children over 12 years of age are welcome.

TOUR OPERATOR NETT & NON-COMMISIONABLE TERMS AND CONDITIONS
All rates are quoted in ZAR and inclusive of VAT(or otherwise indicated) The rates are based on a per person sharing basis, 5 Course Candlelit table d'hôtè dinner, breakfast, (meal plan as stipulated) are nett and non-commissionable. Guests staying for more than 2 nights are welcome to book the spa treatments facilities e.g. Jacuzzi, steamroom, Sauna, Jet bath etc Excludes any transfers/tours Excludes any beverages

ARRIVAL AND DEPARTURE
Check in from: from 14H00 - 18h00 (Early arrival by arrangement only) Late arrivals please let us know. Check out by: from 07H00 - 11H00 late check out on pre-arrangement only

CANCELLATIONS POLICY
Cancellations to be received in writing/email by Reservations Office. Penalties are calculated on the total cost of stay

Days prior to arrival 29-15 days 14 - 0 days  
Groups/Operator 50% 100%  
Days prior to arrival 29 - 15 days 14 - 8 days 7 - 0 days
FIT 25% 65% 90%

DEPOSIT POLICY
All reservations that have not been confirmed with a credit card details/agents voucher/deposit/ EFT are deemed as provisional and may be released at the properties discretion. Final rooming list to be received in writing 30 days prior to arrival

Days prior to arrival 30 days 14 days 7 days
Groups/Operator 100% 100%  
FIT 50% 50% 50%

METHOD OF PAYMENT

Banking Transfers:
Highgrove House Country Hotel
First National Bank
Branch code: 252 155
Account No: 62161333176
Swift Code: FIRNZAJJ
VAT no 4890241757

Please quote reservation number & Surname / Company Name when making a payment

Credit Cards

Should you be paying by credit card, you will be required to complete a credit card authorization form.

VISA | MASTERCARD

Full amount of a booking will be charged in the event of premature departures and no-shows

Smoking
We are a non-smoking establishment. Smoking in the rooms is not permitted however guests may smoke on their verandah and dedicated smoking areas

Gratuities are not included in the rate and guests may leave a gratuity which can be added to their bill and this is divided by all staff members

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